epic138Terms of Use

Account Opening and Verification on epic138

When you register an account on epic138, you provide your email address, password, and personal information (name, date of birth, phone number). We verify this information and send a confirmation code to your email — you must click the link to activate your account.

Before accessing betting or gaming markets, we require know-your-customer (KYC) verification. You must upload a government-issued ID (KTP, passport, or driver's license) and proof of address (utility bill or bank statement). Our compliance team reviews these documents against anti-money-laundering standards. Verification typically takes one business day. Your account remains open but restricted to non-betting sections until verification is complete.

You are responsible for keeping your login credentials confidential. If you suspect unauthorised access, contact our support team immediately. We recommend enabling two-factor authentication (2FA) for additional account security. Do not share your password with other users or provide it to anyone claiming to represent epic138.

Our epic138 Deposit and Withdrawal Policy

We accept deposits through six major Indonesian e-wallets and four major banks. E-wallets include DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet — these settle within minutes. Bank deposits through mobile banking, local payment, online payment, and e-wallet virtual accounts may take up to one business day depending on clearing windows. We do not charge deposit fees on our side, though your bank or e-wallet may apply their own processing charges.

Your account balance is the sum of all deposits minus withdrawals and wager losses, plus any winnings. You can withdraw at any time by selecting your preferred payment method and entering your desired amount. Withdrawals process to the same method used for your initial deposit. We conduct compliance review on all withdrawals to ensure they comply with anti-money-laundering obligations. Most withdrawals clear automatically; some may require additional documentation if your account is flagged for review.

We do not guarantee specific withdrawal processing times. Standard banking timelines apply — e-wallet withdrawals typically clear within hours, bank transfers within one to two business days. If your withdrawal is delayed beyond normal banking windows, contact our support team for clarification. We reserve the right to refuse or reverse withdrawals if we identify suspicious activity or non-compliance with our terms.

Market Settlement and Betting Rules on epic138

We settle betting markets based on official match results or tournament records. For football markets covering Liga 1 Indonesia, Piala Indonesia, Piala AFF, and Champions League, settlement reflects the final result declared by the league or tournament organiser. If a match is abandoned or cancelled before conclusion, we void all related markets and refund stakes within 24 hours.

Live-dealer games settle according to the live broadcast result. Our multi-camera studios operate continuously, and settlements are determined by the cards dealt or numbers drawn on air. Slot games use certified random-number generation; payouts are determined by the spin result and game rules displayed in the game interface. We do not manipulate outcomes or adjust odds unfairly after a market opens.

All betting markets display our settlement rules before you place a wager. Review these rules carefully — they determine how your bet is settled and what circumstances result in refunds or voids. If you dispute a settlement decision, contact our support team within 48 hours of the settlement with evidence supporting your position.

Bonus Terms and Offer Conditions on epic138

We may offer deposit bonuses, welcome credits, or promotional offers from time to time. Any bonus or offer operates under specific terms — these terms are published before you claim the bonus, and you must agree to them before the bonus is credited. Bonuses typically require playthrough conditions (you must wager the bonus amount across eligible markets before withdrawing), restrictions on market types or odds, and expiration dates.

We do not automatically credit bonuses — you must opt in through your account dashboard. Once a bonus is credited, it is locked to your account and cannot be transferred. If you fail to meet the bonus playthrough conditions before the expiration date, the bonus is forfeited. We reserve the right to cancel bonuses or adjust bonus terms if we detect abuse, collusion, or manipulation.

We do not offer fixed bonus amounts in perpetuity — promotional offers vary by season and are subject to modification without notice. If you have questions about current bonus terms, contact our support team during business hours.

We maintain these terms to protect both your account security and the integrity of our markets. Compliance with our rules ensures fair settlement and reliable service across epic138.

Account Suspension and Termination

We reserve the right to suspend or close your account if you breach our terms, engage in suspicious activity, or fail to comply with verification requirements. Suspension may be temporary (pending investigation) or permanent (for serious violations). If your account is suspended, you cannot place new wagers or deposit funds, but you can request withdrawal of your remaining balance.

Grounds for suspension or termination include: providing false or misleading information during registration, engaging in multiple accounts to manipulate bonuses, placing bets on behalf of another user, attempting to exploit our systems or markets, failing to respond to verification requests within 30 days, or violating applicable laws in your jurisdiction.

If your account is suspended, we will notify you via email with the reason and any next steps. You may appeal a suspension by contacting our support team, but we retain final authority over account management decisions. Upon termination, your account balance is refunded to your last deposit method within 30 days.

Jurisdiction Notice and Legal Compliance

Our services on epic138 are available only in jurisdictions where online wagering is permitted by local law. We do not offer our services in jurisdictions where such activities are prohibited. You are entirely responsible for verifying that your use of epic138 complies with your own jurisdiction's law before opening an account.

If you are located in or move to a jurisdiction where we do not operate, your account access will be suspended and your funds will be made available for withdrawal. We may modify our service area at any time without notice. If your jurisdiction status changes after account opening, you must notify us immediately — continued use of epic138 in a restricted jurisdiction may result in account termination and forfeiture of funds.

We comply with applicable anti-money-laundering, counter-terrorist-financing, and financial sanctions regulations. We conduct identity verification, transaction monitoring, and suspicious-activity reporting as required by law. By joining epic138, you consent to these compliance procedures.

Data Protection and Security on epic138

We encrypt your personal data during transmission and storage. Your login credentials, payment information, and identity documents are protected using industry-standard security protocols. We do not share your personal information with third parties outside our payment processors and legally mandated compliance partners.

You retain the right to request a copy of your personal data, update your information, or request deletion of your account and associated data (subject to legal retention obligations). Contact our support team to exercise these rights. We retain account data for at least 7 years to comply with financial regulations and dispute resolution requirements.

We are not responsible for data breaches resulting from your own negligence (e.g., sharing your password, using insecure networks). You are responsible for maintaining the confidentiality of your login credentials and reporting suspicious activity immediately.

Dispute Resolution and Contact Information

If you have a dispute regarding market settlement, account activity, or services on epic138, contact our support team within 48 hours with evidence supporting your position. We will investigate and respond within 10 business days. If you are unsatisfied with our resolution, you may escalate your complaint to our management team.

We operate in multiple jurisdictions and dispute resolution procedures may vary based on your location and applicable law. If our internal resolution process does not satisfy you, you may pursue remedies available under your local legal system.

These terms take effect upon account registration and remain in effect as long as your account is active. We reserve the right to modify these terms at any time — material changes will be notified via email. Continued use of epic138 after modifications indicates your acceptance of updated terms.