epic138 Casino & Sportsbook Data Care
This page describes what we collect when you use epic138 and how we keep that data protected. We collect personal information (name, email, date of birth, phone number) during account registration, identity documents (government ID and proof of address) during verification, and transaction data (deposits, withdrawals, betting activity) during platform use. We also collect technical data such as device type, browser version, and login timestamps.
We store all personal data securely using encryption and restrict access to authorised staff only. We do not sell your information to third parties. We share data only with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) to process deposits and withdrawals, and with compliance partners to meet anti-money-laundering legal obligations.
Our servers may sit outside your jurisdiction. By using epic138, you consent to your data being transferred to and processed in countries where we operate. This policy explains your rights regarding your data, how you can request access or deletion, and how we handle cookies and third-party tracking.
What Data We Collect on epic138
We collect several categories of data when you open and use an account on epic138. During registration, we gather your email address, password, full name, date of birth, phone number, and residential address. We use this information to create your account, verify your identity, and contact you about your account or services.
For know-your-customer (KYC) verification, we require you to upload a government-issued ID (KTP, passport, or driver's license) and proof of address (utility bill or bank statement). We store these documents securely and compare them against anti-money-laundering databases to comply with financial regulations. We retain these documents for at least seven years as required by law.
When you deposit, withdraw, or place bets on epic138, we record transaction details including the date, time, amount, payment method, and market or game type. We also log when you log in, from which device, and for how long. This technical data helps us detect suspicious activity and protect against fraud.
We do not collect your credit card details directly — payment processors handle card storage and we only receive confirmation of successful or failed transactions. We do not collect data on your Liga 1, Piala AFF, Champions League, or other sports preferences beyond what your actual betting activity reveals.
How We Use Your Data
We use your personal data to process your account registration, verify your identity, process deposits and withdrawals, and settle your bets. We also use your data to comply with legal obligations such as anti-money-laundering verification and suspicious-activity reporting.
We analyse your betting and gaming activity to monitor account security and prevent fraud. If we detect unusual patterns (e.g., multiple failed login attempts, large withdrawal requests from new devices, or high-volume rapid betting), we may temporarily freeze your account pending investigation and may request additional verification.
We may contact you via email or phone to notify you about account updates, security alerts, withdrawal processing status, or promotional offers. You can opt out of marketing communications through your account settings, but we may still send transactional emails about your account or bets.
We use anonymous, aggregated data (e.g., "how many users bet on Liga 1 matches per week") to improve our platform and understand market demand. This aggregated data cannot identify you personally.
Third-Party Data Sharing on epic138
We share your data with payment processors to complete deposits and withdrawals. When you request a withdrawal via OVO, e-wallet, or mobile banking, we provide your account information and withdrawal amount to that e-wallet provider so they can credit your account. Similarly, for local payment, online payment, e-wallet, or mobile banking transfers, we share transaction details with those banks.
We share data with our compliance and legal partners to verify your identity against sanctions lists and anti-money-laundering databases. These partners are contractually obligated to keep your data confidential and use it only for verification purposes.
We do not sell, rent, or trade your personal data to marketing companies, data brokers, or unaffiliated third parties. We may disclose data to law enforcement if legally required by court order or government subpoena.
If epic138 is acquired or merged with another company, your data may be transferred as part of that transaction. We will notify you of any such change and your rights regarding the transfer.
We treat your personal data as confidential and encrypt it in transit and at rest. Your privacy is central to how we operate epic138.
Cookies and Tracking on epic138
We use cookies to maintain your login session and remember your language and display preferences. Session cookies expire when you log out. Preference cookies may persist for up to one year.
We use analytics cookies to understand how users navigate epic138 — which pages are visited most, how long users stay, and which features are used most frequently. We use this data only to improve the platform user experience. Analytics data is aggregated and does not identify you personally.
We do not use third-party tracking pixels, cookies, or advertising networks. Our analytics partner may place cookies on your device, but only to measure traffic within epic138. We do not allow external companies to track your activity across other websites.
You can disable cookies in your browser settings, but doing so may prevent you from logging in or accessing certain epic138 features. We do not respond to "do not track" browser signals.
Your Rights Regarding Data on epic138
You have the right to request a copy of all personal data we hold about you. Contact our support team with your request and we will compile and send your data within 30 days.
You have the right to update or correct your personal information. Log in to your account and edit your profile to change your email, phone number, or address. If you cannot update information yourself, contact support.
You have the right to request deletion of your data, subject to legal retention obligations. If you request account deletion, we retain your transaction history and identity verification documents for seven years to comply with financial regulations. After that retention period, we delete your data permanently.
If you believe we have misused your data or violated privacy law in your jurisdiction, you may lodge a complaint with your local data protection authority. We will cooperate with any official investigation.
Data protection summary
- We collect personal info, identity documents, and transaction data during account use
- We share data only with payment processors and compliance partners
- We use cookies for session management and analytics, not for external tracking
- You can request access, correction, or deletion of your data
- We retain data for at least 7 years to comply with legal obligations
Data Security and Breach Response
We encrypt your personal data during transmission using HTTPS and at rest using industry-standard encryption. Our servers are password-protected and access logs are maintained. We conduct regular security audits and penetration testing to identify vulnerabilities.
If we discover a data breach that may expose your personal information, we will notify you via email within 72 hours and explain what information was affected, what steps we are taking, and what actions you should take to protect yourself.
We are not responsible for data breaches resulting from your own actions — for example, if you share your password, use an insecure network, or download malware. Always keep your login credentials confidential and enable two-factor authentication on your epic138 account.
International Data Transfers
Our servers are located in multiple countries, including regions outside Indonesia. By using epic138, you consent to your data being transferred to, stored in, and processed in countries that may have different data protection laws than your home jurisdiction.
We take reasonable steps to ensure that wherever your data is transferred, it receives the same level of protection as we maintain at epic138. All our international data transfers comply with applicable data protection regulations.
If you are located in Jakarta, Surabaya, Bandung, or Medan and have questions about international data transfers, contact our support team for clarification about where your data is stored and how it is protected.
Policy Changes and Contact Information
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Material changes will be notified via email or posted prominently on our website. Continued use of epic138 after updates indicates your acceptance of the revised policy.
If you have questions or concerns about how we handle your data, contact our support team during business hours. We will respond to privacy inquiries within 14 days.
This privacy policy took effect on the date it was published and supersedes all prior versions. We remain committed to protecting your data and maintaining your trust in epic138.